Q-Management

Quality and reliability of analytical results have always been top priorities at INTERLABOR. To ensure both aspects, a quality management system (Q-system) has been established, based on two pillars.

The first pillar consists of integration into an international network for the mutual assurance and recognition of analytical results. Our Q-system is regularly assessed by the Swiss Accreditation Service (SAS) for compliance with the international standard ISO/IEC 17025 (Accreditation No. STS 0017), ensuring that, as a testing laboratory, we possess the technical competence required to generate reliable and scientifically sound results.

In addition, Swissmedic, the Swiss agency for the authorisation and supervision of therapeutic products, conducts periodic inspections to verify compliance with the Therapeutic Products Act and the requirements of Good Manufacturing Practice (GMP; Authorisation No. 511729-102726979) for the manufacture of medicinal products.

The second pillar takes the term Q-management further and focuses on customer satisfaction as quality characteristics. For this reason, customer feedback from visits, consulting or feedback discussions and audits are systematically recorded and evaluated. Among other things, the findings flow into the process world and have already led to the introduction of the new lean management control concept „Gemba walk“.

If you have any questions or require further information, please feel free to browse through our FAQ section or contact our customer advisors directly.